CPOP hosting Refund Policy

At cpop hosting, we want you to be completely satisfied with our hosting services. We offer a 30-day money-back guarantee on most products, allowing you to try our services risk-free.

Here’s a breakdown of our refund policy:

Products Available for Refund Under Standard Terms (within 30 days of purchase):

• Hosting (all plans, except first payment after Free Trial)
• SSL Certificates
• Daily Backups
• CloudFlare
• cpop Email
• Titan Email
• Priority Support
• NordVPN 6 and 12-month plans
• Minecraft (Game Panel) VPS (except upgrades)
• KVM VPS (except upgrades)

Products Not Available for Refunds:

• Redemption Fees
• Domain Name Renewals
• Domain Name Transfers (if the transfer is successful)
• Privacy Protection
• SEO Toolkit  
• SEO Marketing Panel
• Google Workspace Email  
• VPS License
• Upgrades for Minecraft (Game Panel) VPS
• Upgrades for KVM VPS

Important Notes:

• Any products or services suspended, canceled, or terminated due to abusive usage violate our Terms of Service and are not eligible for a refund.
• We reserve the right to decline refund requests showing signs of abusive usage (e.g., repeatedly purchasing and refunding services).

Products with Special Refund Terms:

• New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours), except for specific country code top-level domains (ccTLDs) listed below. These ccTLDs have a seven-day refund window:
  • .br (including .com.br and .net.br)
   
• The following ccTLD registries DO NOT permit refunds upon cancellation: (List remains the same as Hostinger’s policy)
• Domain Name Transfers: Refundable only if the transfer is unsuccessful and processed within the same timeframe as new domain registrations (as specified above).

Refunds for Special Deals:

Similar to Hostinger, if cpop hosting offers special deals with free domains, we reserve the right to refund the difference between your paid amount and the domain’s value instead of a full refund.

Payment Methods with Special Refund Terms:

We recommend reviewing the policies of your chosen payment processor before purchase. Some methods have limitations or may not be eligible for refunds under any circumstance.

Refunds to Balance:

Our standard practice is to issue refunds to the original payment source. However, you can choose to receive a refund to your cpop hosting balance for immediate use on other services. Please note that once a balance refund is initiated, it cannot be reversed or refunded to another source.

Refunds from Balance:

Over-funded balances can be refunded within 30 days of the original payment. In special cases, other payments within the 30-day timeframe might be refunded instead.

Chargebacks:

Similar to Hostinger’s policy, chargebacks may result in account termination and data loss. We encourage you to contact our support team before initiating a chargeback to avoid these consequences.

How to Request a Refund:

If you wish to request a refund, please contact our friendly cpop hosting support team.

We are committed to providing exceptional service and ensuring you have a positive experience with cpop hosting. If you have any questions about our refund policy, please don’t hesitate to reach out!