cpop hosting Fulfillment Policy

At cpop hosting, we are committed to providing timely and reliable fulfillment of our products and services. This policy outlines our commitment to ensuring that your orders are processed efficiently and accurately.

Order Processing:

• Order Confirmation: Upon receipt of your order, we will send you an order confirmation email containing details of your purchase.
• Processing Time: Orders are typically processed within 24-48 hours of receipt, excluding weekends and holidays.
• Payment Verification: Before processing your order, we will verify your payment information to ensure it is valid and authorized.

Product Fulfillment:

• Digital Products: Digital products, such as hosting plans, domain names, and software licenses, will be delivered electronically via email to the address provided in your order.
• Physical Products: If you have ordered a physical product, it will be shipped from our warehouse using a reputable carrier. Shipping times may vary depending on your location and the carrier’s services.

Order Tracking:

• Shipping Notifications: For physical products, we will provide you with a tracking number so you can monitor the shipment’s progress.
• Tracking Link: You can use the tracking number to track your order on the carrier’s website.

Order Delays:

• Unforeseen Circumstances: In the event of unforeseen circumstances, such as natural disasters, supply chain disruptions, or technical difficulties, we may experience delays in fulfilling your order.
• Communication: If your order is delayed, we will notify you as soon as possible and provide an estimated delivery date.

Order Cancellations:

• Cancellation Requests: If you need to cancel your order, please contact our customer support team as soon as possible.
• Cancellation Fees: Cancellation fees may apply depending on the stage of fulfillment. Please refer to our cancellation policy for more details.

Lost or Damaged Packages:

• Claims: If your package is lost or damaged during shipping, please contact our customer support team immediately.
• Replacement or Refund: We will investigate the issue and arrange for a replacement or refund if necessary.

We strive to fulfill your orders promptly and accurately. If you have any questions or concerns about your order, please don’t hesitate to contact our customer support team.